Logistics Administrator
Salary: £27,500
Location: London
Our Purpose
House of Hackney is a restoration project in Nature, Craft, Community and Connection. Using our business as a force for good, we exist to contribute to the regeneration of Mother Nature for the quality of life of all future generations.
We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take.
We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.
The Role
The Logistics Administrator will be an essential support to the team by arranging logistic movements and troubleshooting courier issues to ensure products gets to where it needs to go.
An organised problem solver will be at the core of this role and will enable you to thrive with House of Hackney.
Key Responsibilities
Customer Experience
- Work hand in hand with customer services and sales team to ensure the customer expectations and delivery promises are always met
- Resolving courier issues are hold ups and ensuring customers receive products in a timely manner
- Monitor all orders are correctly packaged (in line with Company standards). Any failures are investigated with all external agencies and are reported and escalated to manager
- Visit warehouses and work closely with their management teams to ensure we are delivering the best service together and that optimum processes are being carried out
- Key point of contact for courier, WH and 3PL account managers, working closely to ensure efficient and accurate shipping of orders
Customer Journey
- Flag bad processes or system inefficiencies to manager
- Uphold company values and ensure the supply chain uses the most eco-friendly packaging materials and methods possible. Liaise with suppliers and 3rd parties to ensure they are continuously updating and researching their eco methods and credentials
- Work alongside project teams to ensure we are evolving with all sustainability options i.e. packaging and Transporting
- Ensure packages are compliant with international shipment regulations
Process Ownership
- Flag recurring issues to manager for resolution
- Resolve urgent order fulfilment issues as they arise, especially related to shipping and logistics. Escalate to manager when needed
- Support team internally during shoots, sample sales and special projects by controlling stock movements and liaising with couriers
- Support in stock take coordination internally and externally
- Review invoices from service providers and ensure invoices are correct. Flagging to management and areas for concern or incorrect costs
- Ensure products ship with the correct commodity codes and that correct duties are charged
- Ensure orders ship on the correct method, and that the 3PL are processing order types correctly to the customer type
- Competent understanding of courier charges and rates; flagging areas of concern and opportunities to improve costs
- Competent use of ERP system and understanding of end to end order flow process; flagging any deviation to manager
Ideally you will have*
- Previous experience in a logistics role, overseeing domestic and international shipments.
- An understanding of import duty and commodity codes, and shipment methods
- Problem solver
- Highly organised
- Excellent communication skills
- Microsoft office skills
- Personal alignment to House of Hackney ethos and values
Benefits
- 4 Day Week Scheme, Fridays off
- 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday
- Cycle to Work Loan Scheme
- Pay day Drinks every month
- At least two exciting team gatherings per year
- Monthly team lunches as part of our team meetings
- Breakfast and fruit for everyone and plenty of herbal teas and coffee
- Volunteering days
- Medicash Health and Wellbeing Services – claim back scheme
- Opportunity to join important eco summits and protests
- 30% discount across HOH products and first grabs on sample sale items
- After 2 years of service: Private Health Insurance & Income Protection Insurance
Our House is a home for everyone. As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard – regardless of age or seniority.
We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace. We care about people’s physical, emotional and mental wellbeing.
Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.
Unfortunately, we are not able to offer a visa sponsorship or remote working.
*The stated experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.
Please apply by emailing a copy of your CV and cover letter detailing your experience and what you will bring to the role to careers@houseofhackney.com. Please reference FMR in your application.